Health Care Management

Whether you are a commissioner of services, a healthcare provider or a regulator, you are adapting to the many changes being implemented across the NHS.

With a move towards patient centred healthcare and an approach to commissioning that is personalised and pro-active, there is a need for NHS organisations to establish and build relationships with new and different organisations and monitor and manage stakeholder relationships more effectively.

Challenges

Maintaining constructive and effective stakeholder relationships can be a challenge for NHS organisations. Typically, you will have important relationships with thousands of individual stakeholders and stakeholder organisations which can be difficult to manage because:

• Stakeholder information is often held in many places in different formats, is only available to a limited number of people and cannot be shared across an organisation
• Stakeholder contact, consultations and events can be difficult to manage and co-ordinate effectively
• Reports and management information on stakeholder activity is often inaccurate and difficult to extract

Equiniti ICS has developed a Stakeholder Management Solution that will help manage your stakeholder relationships more efficiently and effectively. Based on Microsoft Dynamics CRM 2011, the solution is available on-line and is powered by Microsoft Cloud Technology.

Key Benefits

Our Stakeholder Management Solution will enable you to:

• Manage and streamline communications with your key stakeholders
• Reduce your data duplication
• Integrate with Microsoft Outlook and synchronise with mobile technology
• Deliver comprehensive case and complaints management
• Capture market intelligence, including stakeholder feedback on your services, allowing you to influence key stakeholder groups
• Integrate directly to Microsoft SharePoint: the portal for document management, collaboration and business intelligence

We have experience in working with healthcare clients including;

• Imperial College Healthcare NHS Trust
• Northamptonshire Healthcare NHS Foundation Trust
• North West Ambulance Service NHS Trust
• Pennine Care NHS Foundation Trust
• Sheffield Health and Social Care Trust
• South East Coast Ambulance Service NHS Trust
• WHIPPS Cross University Hospital NHS Trust