Case studies
Imperial College Healthcare NHS Trust
Since its roll-out in April 2007 the 'Adaptive ESR Payroll Project', developed in partnership with Equiniti ICS, has been generating substantial cost savings and efficiency benefits for Imperial College Healthcare NHS Trust.
- Improved efficiency, accuracy and security of payroll services
- Cost savings on the contract of around 20%
- Rapid deployment
- Flexibility to outsource further activities as needed
+ Download the "Imperial College Healthcare NHS Trust" case study (PDF)
NHS Northamptonshire
NHS Northamptonshire has recently awarded a major payroll and pension services outsourcing contract to Equiniti ICS. With a total of nearly 3,000 employees on combined weekly and monthly payrolls and the disastrous legacy of two abortive outsourcing contracts to deal with, quality of service and the controls placed on payroll activity were key issues for NHS Northamptonshire.
- Expert service – delivered by controllers knowledgeable in AfC legislation ESR
- Quality service – controlled processes ensure an accurate and timely payroll
- Personal service – direct access to the payroll controllers running the payroll
North West Ambulance Service NHS Trust
When NWAS was established in July 2006 following the amalgamation of the Cumbria, Greater Manchester, Lancashire, and Mersey Regional ambulance trusts its HR and Finance directorates faced a significant challenge: the merger of the four area ESR systems and the procurement of a single payroll provider in order to furnish the Trust with a streamlined HR and payroll system.
- A streamlined HR and payroll system
- Increased accuracy, speed and efficiency
Pennine Care NHS Foundation
Awarded the prestigious status of NHS Foundation Trust in 2008, Pennine Care provides the highest quality mental health and specialist substance misuse services to 1.2 million people in the North West of England. The Trust prides itself on consistently achieving top ratings in the Care Quality Commission's Annual Health Check – including its 'good use of resources'.
- Accurate and consistent payroll services
- Reduced payroll and administration costs
+ Download the "Pennine Care NHS Foundation" case study (PDF)
South East Coast Ambulance Service NHS Trust
When the former ambulance services in Surrey, Kent, and Sussex merged in July 2006 to form the South East Coast Ambulance Service NHS Trust (SECAmb) each former Trust brought with it an historic contract for payroll provision. Confronting the disparity, cost efficiency, and quality issues inherent in this situation, SECAmb set aboutlooking for a single payroll provider.
- Single unified solution
- Cost effective
+ Download the "South East Coast Ambulance Service NHS Trust" case study (PDF)
An Bord Pinsean (Pension Board)
The Pensions Board required a solution to help it monitor compliance with regulatory requirements associated with Pension Schemes and Personal Retirement Savings Accounts (PRSAs).
- Approval of PRSA products
- Suspension or withdrawal of product approval
- Product monitoring
- Special reviews of products e.g. as a result of whistle-blowing
Eurofoundation
Eurofound needed a new document management solution to improve the tracking and sharing of information. The solution also needed to address a number of other challenges, including:
- Managing large volumes of documents and records
- Maintaining compliance with legislation and regulations
- Maintaining version control
- Managing classification, indexing, and workflow tasks
Firearms and Explosives Branch
The introduction of a new Firearms Order had a direct impact on the FEB, resulting in a significant rise in the number of applications being made and intensified pressure on both operations and existing systems.
- Seamless integration with existing systems
- Fully-scalable to handle future business growth and complexity
- Improved access to information due to powerful search and retrieval functionality
+ Download the "Firearms and Explosives Branch" case study (PDF)
Care Quality Commission
In 1999 an evaluation of the national NHS complaints procedure revealed that the public did not think that the procedure was sufficiently independent.
- Keep this information available for 25 years for clinical negligence complaints and 3 years in other cases
- Keep all parties associated with a complaint up to date with the independent review's progress
- Provide a national view of NHS complaints
The Northern Ireland Civil Service
Having entered a phase of transition geared at streamlining business processes, modernising information management and creating higher standards of citizen confidence and satisfaction, the NICS needed to improve its information and records management processes.
- Pressure to adhere to governance standards
- Increasingly high public expectations
- Increased pressure on time and resources
+ Download the "The Northern Ireland Civil Service" case study (PDF)
The Northern Ireland Office
The NIO wanted to make better use of the investment it had already made in EDRM technology, having implemented TRIM EDRM to help it manage documents and records more efficiently.
- Suspend actions during emergencies and reschedule tasks when circumstances changed
- Store documents in a central area and control access according to business functions
+ Download the "The Northern Ireland Office" case study (PDF)
O'Reilly's - The Sweet People
In an industry where stock volumes and turnover are high but profit margins are small O'Reilly's - The Sweet People was looking for a tool that would transform its management's ability to analyse figures.
- Time and cost effective
- Ability to track trends in sales and promotions
+ Download the "O'Reilly's - The Sweet People" case study (PDF)
PRM Distribution Ltd
Products supplied by the PRM Group end up on the shelves of most of our best known supermarkets: Muller, Cadbury, Danepak, Kraft, and Kinder/Ferrero are just a handful of the range of frozen, chilled and ambient products distributed through PRM.
- Stock variances reduced by 70%
- Easy to use and integrate with other applications
Silver Hill Foods
With approximately 90% of the duck used in London's Chinatown being Silver Hill duck, the substance of such a claim is evident. Now managed by the Steeles son, Stuart, the fully integrated family-owned duck company controls all apsects of its production.
- Speed of reporting
- Sales information used to guide prodcution
OPONI
The role of the Office of the Police Ombudsman for Northern Ireland (OPONI) is to provide an effective, efficient, and independent police complaints system best calculated to secure the confidence of the public and the police.
- Assign ownership of a case
- Schedule tasks and reminders
LMI Foods Limited
With over 30 years' FMCG experience, clients including household names such as Walkers, Quaker, and The Fabulous Bakin' Boys, and 60,000 square foot of purpose-built warehouse and office space with the capacity for 10 million plus cases per annum, LMI Foods has become one of Northern Ireland's most successful sales and distribution companies.
- A powerful, accurate and easy-to-use reporting and analysis tool
- Rich functionality gives outstanding freedom of use
Thurrock Thames Gateway Development Corporation
Thurrock Thames Gateway Development Corporation has enlisted the services of leading IT solutions provider Equiniti ICS to deliver an Electronic Document and Records Management (EDRM) solution that will realise substantial time and cost savings due to improved efficiencies, as well as securing full compliance with the Data Protection and Freedom of Information Acts.
- Improves transparency, consistency, accuracy, and security of records
- Contributes to the achievement of the ISO 27001 standard
+ Download the Thurrock Thames Gateway Development Corporation" case study (PDF)
Healthcare Commission
The Healtcare Commission needed an effective Case Management System (CMS) to manage healthcare complaints at a national level. In an attempt to reinstate public confidence in the NHS complaints system it was looking for a system that was auditable, accountable, and ensured complete visibility in the case-handling process. The new CMS needed to ensure consistency in the way complaints were handled and be able to identify and raise an alert should a pattern emerge or a repeat complaint be made against the same individual or Trust. Equiniti ICS were awarded the contract to develop the CMS.
- Quickly identifies problem organisations and persons
- Simplifies complaint tracking - handles complaints efficiently and effectively
Department of Enterprise, Trade and Investment (DETI)
The Northern Ireland Census of Employment gathers valuable statistical data and business information that is used to monitor the Northern Ireland economy, providing an accurate picture of employment trends in each area and industry within the province.
- Direct electronic input reduces opportunity for error
- Flexible system with capacity to carry out ad hoc tasks
Land & Property Services (LPS)
LPS's existing solution was heavily customised and reliant on dated technology. LPS needed a modern solution that was adaptable and scalable to deal with frequent changes in legislation and the rating reforms. It wanted a solution that would significantly improve overall business operations and service provision whilst handling complicated business processes.
- Minimises disruption to business operation
- Ensures that the system is always up-to-date with the latest technology
National Library of Scotland
The National Museums of Scotland (NMS) and the National Library of Scotland (NLS) were given notice by their payroll services provider and went through a rigorous selection process before awarding the new contract to Equiniti ICS.
- They are both non-departmental public bodies funded by the same department and have similar terms and conditions and organisational structures.
- NLS hasaround 300 employees in a single monthly payroll and typical Public Sector terms and conditions including pay scales and civil service pension.
+ Download the "National Library of Scotland" case study (PDF)
